Facebook allows you to reach people from all over the world. And so does Twitter and Twitter. I see as kind of like people use it as emergency managers use it a lot to communicate with you know visitors or the media, that kind of stuff. Right, Nextdoor is solely focused on your residents.Joseph Porcelli
Todd DeVoe: Hi and welcome to EM Weekly and this is your host Todd DeVoe This week we are talking about the social media pp Nextdoor.
Todd DeVoe: Nextdoor is transforming neighborhoods. I think in a good way if you watch my TEDx talk I mentioned that you need to make a friend, and this is something I teach to people when I’m talking to them about disaster resiliency, and people are more likely to know something about people that are 5,000 miles away and less likely to know about the person who lives just 500 feet from your door.
Todd DeVoe: Next door is changing that dynamic to the better as EMs. It’s a great tool to share what you’re doing inside of your community and to two-way communication as well. And you get to have some really good dialogue back and forth. And also you get good information about the mood of the community and what they’re doing in the case and say something like an evacuation.
Todd DeVoe: So speaking about technology, don’t forget to jump on the EM Weekly forum Emerging Technologies in Emergency Management, just like this app. There are a lot of things out there that are good for us.
Todd DeVoe: Now onto the interview.
Todd DeVoe: Well, I’m excited to have a Joseph Porcelli here with me from the Nextdoor. Joseph welcome to EM Weekly.
Joseph Porcelli: Thanks so much for having me.
Todd DeVoe: So everybody, I don’t know everybody, but a lot of people probably are familiar with the APP Nextdoor. It’s kind of cool. I have it. I use it a lot. Get to know about information that’s going on in your town, in your neighborhood specifically. And it’s kind of funny. The other day we had a, somebody just kind of drove up and dropped off a big rig in our neighborhood, which we don’t have big rigs in our neighborhood. And he called his boss and said that he was thinking about killing himself and he went to the hills behind our house. We have these, I live on these, this hillside and one of the hills and the helicopters came out, and everybody started looking for him, and they found him the next day just to let everybody know he’s getting help. He’s been found, and he’s being taken care of. Thank God. Yeah.
Todd DeVoe: But it’s cool that the information that was going on that no one knew….well when I pulled it and I didn’t know what was going on and I went to the Nextdoor app to see what happened, and they [the people on the app] said this is what happened. It was what’s going on. And people went door to door, and it was kind of, it [the app] helped in spreading the news and the word about this gentleman who was in crisis. And I think it had a lot to do with helping them too because then everybody reported that he was found via the APP as well. That’s how we are. We got the news, so it was great communication for our neighborhood.
Joseph Porcelli: First of all, I’m really glad he’s okay, and that’s not an uncommon story, which is cool. It was a lot of the emergency managers that I work with, a story that I tell them is if your neighbors are already on Nextdoor and they can communicate, they can be there for each other during their times of need. And if you’re already using our free government interface, you can provide information and activate those folks to take actions that help improve, quality of life, safety, resilience, preparedness, all those kinds of things that emergency managers care about.
Todd DeVoe: So, Joseph tells me a little bit about yourself first and then about how you got involved with what you’re doing.
Joseph Porcelli: Sure, so I’ve been organizing in neighborhoods for about 14 years now. It started in my neighborhood in Boston after is a series of violent acts and did a little research. And it turned out the street I lived on wasn’t exactly a safe as I thought it was a pretty big guy. People don’t mess with me, but it turns out neighbor after neighbor, we’re being mugged walking down the street, coming home from the metro and none of my neighbors knew each other. Nobody was calling 911. And it was kind of a perfect environment for crime. And so, I want to reach out to the Boston police department, and they said, you know, pull me to community meeting together and give you some flyers and we’ll talk to your neighbors. And so, when I went to pick up the flyers, they handed me 50 flyers and I’m like, well, I need 500 flyers. Like, why would you need 500 flyers? I’m like, you want me to tell my neighbors to come to this meeting?
Joseph Porcelli: And so they reluctantly printed 500 flyers, but I got 90 people to show up. And I talked to everybody I knew, and they were like, oh my God, hell all these people are here and like they should be right. We have a major problem going on. And it turned out that I was pretty good at community organizing and over the next couple of years organized a bunch of social events where my neighbors got to know each other and meet local police officers. And then we started creating, community service project and social activity clubs, which help people stay together over time. And in 2006 there was an article written in the, in the Boston Globe called mighty neighborly, where Tom Sandor, who’s the executive director of the Saguaro Seminar at Harvard credited me for figuring out how to keep people together after the threat is gone. And so, my career is organizing and using technology sorta started there.
Joseph Porcelli: I wound up being recruited to the Boston Police Department and worked in the neighborhood watching unit for some years, where I took my sort of social, do good for your neighbor community building model and use that for crime prevention. There used Ning to build an early prototype of…you could consider what is now Nextdoor, helping neighbors connect in the neighborhood and local officers and folks from the mayor’s office. And from there, my career sort of blossomed. I got hired to do a bunch of different campaigns around the country and wound up serving us the first community engagement strategist for homeland security, running a social network for them, which led me to start a consulting practice with Gov delivery with Scott Burns. The CEO of Gov delivery and Steve Wrestler, the founder of Gov Loop, they had merged, and there one of our largest clients ended up being FEMA wherein I think it was 2013 or maybe the tail end of 2012.
Joseph Porcelli: We built www.community.fema.gov and came up with the concept of the national preparedness community. And in that experience, I learned a whole lot about sort of the emergency management world and you know, the federal side of things, the state and the local. And I’m proud of the work we did, but I was at the same time a little dissatisfied because federal felt a little disconnected from the neighborhood needs and where I felt the impact could be made most. Right. So, at the same time, and this is probably now around 20, yeah, end of 2013. I had been working on, in my free time, a project called snow crew. And, my friend Ben Berkowitz, who’s the CEO of SeeClickFix hacked their platform. So you could, instead of requesting a service from the city, you could request help from your neighbors to get shuffled out.
Joseph Porcelli: And then we wound up getting, getting like 7,000 volunteers on the east coast to shovel out their neighbors during storms. And every winter I would drive from DC to Boston on and what I call a snow crusade. And I would go shovel out people who needed help, you know, over a quested tweet, do media interviews, that sort of thing. And I was struck that every single person that I went to shovel out with surrounded by neighbors. But they didn’t know their neighbors. They didn’t know how to reach out to the neighbors. They didn’t feel comfortable doing so. And I realized, you know, I was well, it was a cool concept. I was addressing a symptom and not the root problem. And, I had been keeping my eye on Nextdoor for some years and I finally just gave in, and I wrote in, and I said, hey, this is who I, you know, this is the work I’ve done.
Joseph Porcelli: And it turned out the co-founder Sarah Leary, had heard about me, and I soon join the team and now work on Nextdoor. The team called Nextdoor for public agencies, which is a free interface that local emergency managers, police departments and other types of government can use to communicate with their residents. So, I took everything I’ve learned, and I’m taking everything and learning now. And I try and create, well, first of all, I help folks come onto the platform. But I, I enjoy creating playbooks and strategies to help move the needle, whatever that priority or against whatever hazard that the emergency managers are most concerned about. Now.
Todd DeVoe: Now, the cool thing about Nextdoor specifically, and this is just the way I see it, is that we don’t look with Facebook or with, Twitter or any of the other larger ones like this. You get messages from everybody in the country for lack of better term. You know you look at stuff, it was like, oh, there’s like this big event happening. And it’s, you know, you mark yourself safe because your friends on the east coast don’t realize that it was a fire in northern California. It doesn’t affect you. But the cool part about Nextdoor is it’s your neighborhood. I mean..
Joseph Porcelli: Yeah, there’s 184,000 Nextdoor neighborhoods. About 90% of the US has access to our platform, and every neighborhood is started by a resident. And everyone who joins has to verify that they live in their neighborhood. And they can do that by having a postcard sense of their home or the other most popular ways. Our system can call their cell phone or their home phone. And we have an agreement with the telephone companies, and, if you live there, we let you in it. If not, we don’t. But it is a hyper-local social network that allows you to connect with the neighbors you otherwise may not cross paths with or have a chance to.
Todd DeVoe: One of the things that I started, when I was at a local police department was this thing called Neighbor 4 Neighbor. It’s the idea, kind of like taking neighborhood watch, put it up on steroids. And realistically, one of my volunteer’s kind of came up with this concept of doing the neighborhood, the Neighbor 4 Neighbor portion with emergency preparedness. And then we combined it with the, with the neighborhood watch. Because what we found was, is that in our area, when there’s some sort of crime, you get a lot of people coming out to the meetings. But when the crime went away. People went away. Right? And it’s you and the block captain and a bunch of cookies and, and that’s about it.
Todd DeVoe: But with the idea of putting the disaster component to it, people were more engaged. So we were able to do two fold emergency preparedness and the neighborhood watch types of stuff. This app kind of really made it easier for us to, to communicate with all those people that decided to come out and join because they’re on the APP and us able to communicate directly with them. How does somebody in emergency management, how do we get ahold of the ability to communicate with each neighborhood, let alone, you know, the entire city or how does that work?
Joseph Porcelli: Sure. So, the first thing you do is go to nextdoor.com forward slash agency, and you apply for access. And what we do is we look to verify that the person works for an emergency management agency. So we do a little research. Sometimes you don’t have to make a couple of phone calls, but then as soon as we do that, um, we build an account for you and you can immediately start communicating with all Nextdoor members within your jurisdiction. You could target messages into specific neighborhoods in and if you like you can even give us shape files such as flood zones or, other hazard areas that you’re concerned about and target messages or Geo-target messages just to those residents that live within those geographies.
Todd DeVoe: So what’s the, what’s the advantage of say, going with, with your app compared to say a Nixel? I think the most important thing, and if we look at sort of how we’re viewing disasters and emergency in the messaging coming out that know you’re going to, you and your neighbors are going to likely be each other’s, first responders.
Joseph Porcelli: I think that what distinguishes next door, uh, is that it is a community building platform primarily. So, by encouraging residents to get on Nextdoor and by being a part of it, you’re essentially helping to encourage resilience through and enabling connection between neighbors that live near each other. Because then during their times of need, they can ask for help and help each other out. Right? So I think that’s probably the most important distinction. Secondly, I would say that Nextdoor is growing. Nextdoor is growing very, very quickly across the country. And often when I get asked the same question, and I show an emergency manager, how many people are on Nextdoor versus how many people that have signed up for Nixel. And then you compare how fast Nextdoor is growing compared to how fast the audience on Nexil is growing there is no comparison.
Joseph Porcelli: So, I think those are two things that distinguished the two products. And what I also hear from emergency managers is that because when you communicate on Nextdoor, it’s like being in that living room or that community center where you, it’s conversational, right? So, you know, the emergency manager can start the conversation, put some information out there, people will ask questions, and then people will hear each other, ask questions and then talk about it. And from some of the research I’ve read, you know, those sort of conversational learnings help people change behaviors, right? And that, that a lot of that behavior chain often leads to people doing some of those protective actions that we care about a lot. And that we know we move the needle to help people do what they need to do to prepare themselves, their family and their neighbors.
Todd DeVoe: I was just thinking about this, you know, next door is one of those apps that people use daily from people too. I don’t know. I’m a, I’m a daily basis, and I sometimes think it also two-way communication, right? Where Nixel is just more of one-way communication.
Joseph Porcelli: Yeah, that’s correct. I mean coming back to your Neighbors 4 Neighbors story, by the way, the group I started in Boston with all my organizing, it was also called neighbors for neighbors. So we’re going to have to talk more about that now that I know I was like, oh my God, that’s amazing. And your same stories very similar to mine. So now we must talk more about this. But I think to answer your specific question is that you know, in, in my experience, what I learned that the first network I built on Ning was just for Crimewatch and it worked okay.
Joseph Porcelli: Then I built a separate one under neighbors for neighbors, tell my neighbors, talk about all the kinds of things going on in the neighborhood that they wanted to, you know, stay in touch about and to facilitate, you know, their groups so they can meet and do their things. And that went pretty well too, but it wasn’t until we combine them because there’s got to be something for everyone. There are people who are interested in different things at different points in their life or even in the week, right. So, because Nextdoor there’s so much utility to it and there are so many different resources available to you from babysitters to handymen to, you know, you can even search for houses for sale in your neighborhood. You get updates from, you know, emergency managers, police officer’s folks from, you know, City Hall. There’s so much there that the value proposition is just much greater, which sort of keeps people’s attention if you will. It’s valuable that neighbors invite each other to join. So, it’s, you kind of must go where people are, and people are on Nextdoor.
Todd DeVoe: Yeah. And you know, it’s one of the things too is Nixel is kind of a weird… This is my opinion, no offense to Nixel. It’s kind of a weird proposition to that’s people to sign up for this push notification, when there are so many other things that they’re already doing that we do need to go to go where they’re at. That’s a really good point.
Joseph Porcelli: You know, I think Nixel was sort of like a ten years ago, it was innovative, and it was helping departments reach folks in a way that they couldn’t before. Right. And I think that there was value to that. And at one point I was even signed up for Nixel alerts, but I think today there’s a different expectation. Also, this reminds me of one other thing is that communications on Nextdoor come from individuals, right? They’re not from institutions. And there’s a value of the relationship between the emergency manager and the resident. So, you know, if I’m the emergency manager, it would, it would come from me, it would have my picture likely. And people get to know me as a human being. And if I consistently communicate and I consistently ask questions, the person on the other side starts to feel like I care about them. Right? Cause I do, it’s why I’m in this field. And so, the listening changes a little bit. And there’s, I think a lot more can get done because the relationships are developed, right? It’s not so much of a transactional communication, but over time, you know, there’s great information, but over time relationships build and people start to trust each other.
Joseph Porcelli: I think it, you know, there’s that and a couple of studies from years ago about, you know, trust in government, all that kind of thing. I think that Nextdoor it’s just, it’s more personal. It feels more intimate. I think because of that the possibilities are just much greater.
Todd DeVoe: Well, there are two things on that. Well, one is that if you have any sort of social media outreach that you’re doing with your department or your agency right now, you have to add Nextdoor to it because people are there, and people were talking about it. And if you want to, for lack of a better term, help with rumor control, that’s a place where we need to be because neighbors are already talking to each other on that. Back to that story with the guy who parked his big rig in our neighborhood, you know, there was a, you know, here, I heard this, I heard that this is not true. That’s true. You know, here’s some official information that people are sharing, you know, so, so that was important for Brea police department to get in front of this and, and to be on there as well, telling what’s talking about what’s going on because it stops the rumors from occurring.
Todd DeVoe: And then the second part of that is, is that again, you need to be where the people are, right? And so, if you are already giving information via Twitter, via Facebook, via Instagram, you should just add this as part of your workflow. Correct?
Joseph Porcelli: I agree. And let me share a couple of insights into that. Other emergency managers have told me they found helpful. So Facebook allows you to reach people from all over the world. And so, does Twitter. And Twitter, I see as kind of like, people use it as an emergency. Managers use it a lot to communicate with, you know, visitors or the media, that kind of stuff. Right? Nextdoor is solely focused on your residents that live in your jurisdiction, in the neighborhoods. The other thing to distinguish is that we don’t have algorithms that limit the reach of posts by the agency.
Joseph Porcelli: So you don’t have to pay to play. So if you have 10,000 people following you on Facebook and you look at the average engagement rate, which I think is between 2% and 4% or 5% or something like that, you know, you’re, you’re only reaching a subset. And if you’re trying to target a message into a specific area where something’s going on, you’re talking about a handful of folks were on Nextdoor, you know, you can reach hundreds and depend on the size of your city, maybe even thousands. So it’s one of those things where you have to look at your return on communication. And I think it starts with what is my…what the objectives are in my communication? What am I trying to accomplish and how does that align with the business outcomes that I’m responsible for? Right? And so often the answer is, you know, what, we want to increase resilience.
Joseph Porcelli: Great. And since we know resilience happens between neighbors at the neighborhood level, those neighbors need to be informed, and they also need to be activated. And what I mean by activating is changing behaviors or doing something more to prepare. An example of this is we recently started working with the Maryland insurance administration, and they wanted to move the needle around the insurance gap. And so, we designed a series of communications together. And they started, you know, just put a posting out some general information. And as we started seeing people respond, it became very clear that there was a lot of confusion about how things work and don’t work and in particularly around flood coverage for homeowner’s insurance. So, in fact, we designed a poll, which is a very powerful feature that Nextdoor has done a very good job of. It’s the design is very simple. People understand it, and it only takes a couple of seconds to participate in.
Joseph Porcelli: But they ask, did you know that most homeowner’s insurance plans don’t cover flooding? And it turned out that 18% of people who responded on Nextdoor did not know that. And so following that, a series of other communications to just around flood insurance were shared. So, it’s kind of a participatory, sort of community-driven preparedness conversation. So instead of something being really simple, it was very digestible, and it was very to the point about something that people can wrap their heads around and then take action around. So after some education, another poll was put out about what do you do if the next time you see, you know, your insurance declaration page I think is what it’s called, you know, what are you going to do? You could see that people were thinking about it a little differently, which is cool.
Joseph Porcelli: Another example of this is in will county, Illinois. Alison Anderson, who’s the deputy director there, posted a series of polls just asking very specific questions about preparedness. Like, you know, do you know another way out of your neighborhood? Do you have enough battery power to power, you know, your devices and medical equipment for three days? You know, the kinds of things that are conceptually understandable, and at the end, she did another poll throughout that, I should say September at her last poll was, do you feel as a result of our proposed, you feel more prepared? And 79% of people said they did. So, that’s cool evidence and I can, I’ll send some of this to you, so you can see it. It’s, I guess it makes me feel proud that I feel like we’re making a lot of progress and we’re moving the needle.
Joseph Porcelli: And so, what we do at Nextdoor has, as we learn about things that work, we share it with every single one of our partners around the country, and there are 3,300 government agencies using Nextdoor for public agencies. And again, you can sign up at www.nextdoor.com/agency to get your agency access. And by the way, I should mention it’s free. I forgot to say that earlier.
Todd DeVoe: Free is always good!
Joseph Porcelli: So not only do you get the tool, but we invest a lot of time and resources, developing playbooks. I had just polished, well I didn’t Polish my colleague Polish, but I finished writing an engagement plan for emergency managers. And I’ll send you a link to that to share with folks, and maybe you can put it somewhere. We’re focusing find it, and I’ll tweet it out. But it’s got, it’s a result of like a year and a half of work around poles that different partners have contributed to that any agency can just use or start moving the needle.
Joseph Porcelli: And I the I think that’s another thing that really distinguishes us from other platforms is, you know, there’s myself, my colleague Robbie and my colleague Alexa, who are all sort of forwarding facing, who are more than happy to work with our partners to help learn about what their objectives and outcomes are and create resources to help them be successful. So, you get a platform, you get best practices and playbooks, and you get us to.
Todd DeVoe: Well, that’s great! On other social media platforms, you’re kind of on your own. You sort of just trying to figure it out on yourself. What are you doing to find the youngest person in your department that knows how to do a social media and say you’re now the social media manager. I don’t know if that’s the best strategy or not, but that seems to be what happens
Joseph Porcelli: Yes, that seams to be what happens. And I’ll leave my comments there. Joking.
Todd DeVoe: So, um, I do have another question regarding…
Joseph Porcelli: Can I just make one point with that?
Todd DeVoe: Sure.
Joseph Porcelli: And I just want to demystify social media. Social media is like sitting in a living room with a heck of a lot more people there you kind of doesn’t do too much different. Now. There are different sort of strategies and cultures of each of the platforms. But I find some of them, some of the executives of emergency managers who use the platform, like Joy from the Maryland Insurance Administration and Alison from Will County who are high up are in great positions to be authors on Nextdoor because they have so much knowledge. Right. The, if you can send an email, you can use Nextdoor for public agencies, right? And if you can participate in a community meeting and ask questions, you can also use Nextdoor for public agencies. So I feel like we’ve made social media or you know, people’s perceptions of even using Nextdoor much scarier than it than it needs to be.
Todd DeVoe: I agree with you there. I think, you know, take a look at the social media today, and it is not as daunting as people make it out to be for sure. But another question regarding the process with the APP. Can I as an emergency manager, can I choose what neighborhood I am broadcasting to or do I broadcast to everybody when I post?
Joseph Porcelli: You choose every single time so you can choose which neighborhood or which service area. So, let’s say, you know, like in Norfolk, Virginia, they have their flood area shape files, imported into the account so they can just talk to everybody who lives in flood. Steve Pile today, a pole a year and a half ago asking folks, did you know you live in a flood zone?
Joseph Porcelli: Right? And then did a series of communications around, you know, did you know that you can get flood insurance? And then all the neighbors responded and talk to that. And I think people who maybe didn’t have flood insurance probably got some after that, which is cool. So again, to answer your question, you can pick and choose which neighborhoods you post into. You can pick and choose which service areas you post into. You have to give this to us. Those have to need to be given to us first. And then you can also communicate to the entire jurisdiction, and you can choose between posting a regular message. Pole, an event, we’re an urgent alert and an urgent alert, sends a push notification on the APP, a text message to everyone who signed up for a text message and in the immediate email to all members as well. So that’s what I call it, the hammer or something. Life is threatened. Push out an urgent alert
Todd DeVoe: That’s great that you can, can push out urgency alert to each neighborhood because then you’re talking to the people who you need to talk to. And kind of back to where I was going before when I was talking about, you know, giving the youngsters the social media job. Is there support for people to, when we started emergency managers start Nextdoor, is there a person that we could talk to help us through the process?
Joseph Porcelli: Yeah. So there is myself, I manage the east and central. There’s Robbie who manages the West and south and Alexa who manages California. And if we can help, we will; if anyone needs help, they can email firstname.lastname@example.org and again to get started, just go to www.nextdoor.com/agency
Todd DeVoe: Everybody, we’re going to have all those links on the show notes so you can, don’t worry about that driving on the road and your pencils not sharp right now. We’re, we’re going to make sure all those links are there. Alright, so Joseph was coming down to the harder questions of the day. Well, one is, we talked about that, how to get in contact with you, but if somebody wanted to get in contact with you specific that, how could they find you? Sure. They can find me on Twitter at, @JosephPorcelli and my email is Joseph@nextdoor.com, and you can also text me at (857) 222-4420 but not if you’re a spammer. Thank you.
Todd DeVoe: All right, so here’s the hardest question of the day. What Book Books are publication do you recommend to somebody who is emergency management?
Joseph Porcelli: Oh God. well you know, I just got a book that my friend authored, and I’m super excited about it, but it’s not emergency management. Let’s see. Well, first of all, I follow you. You’ve got awesome information, and so I appreciate that. That’s, you’re probably one of the sources I pay attention to, and it’s just a part of my regular consumption. So, I’m going to recommend you, I’m going to do a self-plug here too if you’re an emergency manager. I love following #EMG Twitter. I think that’s helpful as well. And then, oh, my friend’s book. So it’s How to Live in Detroit Without Being a Jackass. And like maybe I shouldn’t say that on the podcast, but I like it because it honors the community.
Joseph Porcelli: And the reason I was thinking about this earlier is that you do, as an emergency manager, you need to honor your community, right? Like you have, there’s something about respect and dignity of sort of where people are in, in their lives in their days. Like especially if we can get into like things like evacuations, right? Like I know that’s sort of a hot topic, you know, some people can’t afford to evacuate, some people are afraid to evacuate, some people don’t like are barely hanging on by the by strings to even survive day to day. I like this book because I think it not only is, I mean Detroit is a great city. I love Detroit. It’s one of my favorite places to visit, but there’s, there’s a tone of respect and dignity to it that I feel like even though it’s not directly related to emergency management, anybody that’s working in serving a community could probably benefit from reading this book.
Todd DeVoe: And who’s the author of the book?
Joseph Porcelli: It’s Aaron Foley, and by day Aaron is the chief storyteller for the city of Detroit.
Todd DeVoe: That’s great. Do you know what I mean? I’m always looking for an interesting book like that, and it’s, what can I tell people? It’s never just about, you know, the cool emergency management book, right, if that exists. But it’s about community; it’s about leadership. It’s about being able to go out there and do better work and how to better yourself. So, I think a book like this is a great recommendation for our audience and I do appreciate it. Alright, so Joseph, we’re coming here to the end. Is there anything that you’d like to say directly to the emergency manager before we let you go?
Joseph Porcelli: Yeah, I just want to say thanks. I mean, it’s been a, you know, as we look at the number of disasters, the frequency of those disasters and the increasing intensity of the impact folks are working hard out there. And some of the, a lot of the folks I know that have become friends or tired, it’s really hard work, and I feel like people don’t say thanks, and so I just want to, I’m going to use this opportunity to say thanks for all you guys are doing and everyone at Nextdoor, everyone on our team and the whole company really appreciates you and we feel very honored and humbled that we get to help you move your mission forward. So thanks for that.
Todd DeVoe: Well, Joseph, thank you so much for your time today. Thank you for sharing, the power of Nextdoor for emergency managers and like to have you on the show.
Joseph Porcelli: I’d love to thank you so much for having me today.
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